Your account. Your choice.

1. What to include

• Your registered Roots phone number, including the country code.
• The name on your Roots account.
• A clear statement that you want the account and associated personal data deleted.
• If relevant, the family spaces you own or any shared records you are concerned about.

Do not send your PIN, WhatsApp verification code, identity document, or unrelated family information in the first email. You do not need access to the original device to initiate a request.

2. How we verify and handle the request

We will use proportionate steps to confirm that you control the account, normally by checking control of the registered phone number. If you have lost access to it, explain that in your email so we can assess an alternative. We will not ask you to disclose your existing PIN or OTP by email.

We aim to respond within 30 days of receiving a request, subject to any shorter legal deadline. If additional information or a legally permitted extension is necessary, we will explain what is needed and why. We will confirm the outcome and explain any information we cannot delete.

3. Information covered

A verified request covers your account identity and optional profile information, profile photo and upload data, authentication tokens and account sessions, and associated personal data under our control. We will assess memberships, invitations, and personal identifiers in shared records for deletion, removal, or anonymization as appropriate.

Deleting an account ends its access. Historical family-person records and relatives’ contributions are distinct from your account and require a separate assessment. We will not automatically delete another relative’s account or the whole family archive solely because you request deletion of your own account. If shared content identifies you, specify it so we can assess your rights and the rights of others.

4. If you own a family space

If possible, arrange for another appropriate adult owner to take over before deletion. If you cannot do that, still send your request: support will assess transfer, closure, or restriction of the space as part of the request. Family ownership is not a reason to refuse to accept your deletion request.

5. Limited retention and backups

We may retain limited information where necessary for a legal obligation, fraud or security issue, dispute, or to document that a request was fulfilled. We will explain the relevant reason and retention criteria. Any backup copies may require separate handling or expiry and must remain restricted; our response will explain the applicable handling rather than promise an unverified backup deletion deadline.

6. Before you request deletion

Ask for a copy of information you need before deletion. Completed deletion may not be recoverable. Signing out, uninstalling Roots, removing a family membership, or deleting a photograph is not the same as deleting your account. This is currently a support-assisted email process; this page does not perform automatic deletion.

For removal of specific information while keeping an account, use Data Deletion & Rights. For questions or problems with a request, email admin@craftcart.app.